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How to Train Teams on Using Immutable Storage Safely

#1
05-01-2020, 06:54 AM
You're dealing with immutable storage, which is a serious game-changer for data protection and compliance, especially when thinking about how to train your teams effectively. The key elements revolve around the principles of data immutability and ensuring everyone understands and respects those principles during operations.

You implement immutable storage to prevent any modification or deletion of backed-up data for a defined period. This is crucial, especially with the rise of ransomware threats where attackers manipulate or encrypt your backups, rendering them useless when you try to recover. The concept itself might sound easy, but training involves drilling down into how these systems work and how you can leverage them.

I recommend starting with the fundamentals of how immutability functions across different storage solutions. For instance, many cloud providers offer options to set retention periods for data that cannot be modified. In AWS, you might use S3 Object Lock to prevent objects from being deleted or overwritten for the duration of a retention period. This feature allows you to configure legal hold and compliance mode, which are crucial for adhering to regulatory standards.

You must cover the mechanics of these settings thoroughly. For example, when using AWS S3 with Object Lock enabled, a user can define a retention period at both the object level and the bucket level. Ensure that your team knows how the retention policy interacts with your data lifecycle management policies because misalignment here could lead to compliance failures.

Oracle also has a robust solution for immutability via its Database Vault. What's unique here is that you can use policies to create permissions and prevent unauthorized users from accessing certain sensitive data. It isn't limited to just object storage, reinforcing that immutability can be broader than just how you store your data. Train your team on how to configure these policies properly, and stress how critical it is to routinely audit these settings against changes in team roles or data access requirements.

Physical systems, like tape storage, can utilize immutability as well, depending on the vendor. Some advanced tape systems allow you to set write-once, read-many (WORM) capabilities, which act effectively like immutability. The training here should focus on how the physical aspect of managing these tapes works in tandem with digital policies. Understand that while the digital side can be more flexible, physical systems often require manual oversight and strict handling processes, so your team needs to know the protocols.

Discuss the importance of testing the mechanisms regularly. If you have immutability settings active, and you never test your ability to recover from backups, how can you ensure your configuration actually works? Set up drills where your team needs to restore data assuming various scenarios. For instance, act as if data was maliciously encrypted and demonstrate how to restore data with those immutability measures in play.

Let's talk workflow, as it's crucial for the team to understand how data flows through immutable systems. For database backups, you can use BackupChain Backup Software to schedule consistent snapshots while enforcing immutability settings. These snapshots will contain database states while ensuring nothing gets altered outside of your specified parameters. Educate your team on what these snapshots entail and how they interact with backup retention policies.

Additionally, it's essential to emphasize the importance of logging and monitoring access to your data stored in immutable formats. In environments that use effective immutability implementations, understanding what is happening with your data at all times is key. Set up Systems Event Monitoring (SEM) tools or CloudTrail if you're in AWS, so that your team can see who accessed what and when. You'll want them to implement alerts for any unauthorized access attempts or configuration changes.

It's not just about how to set it up but also about creating a mindset where your team understands they must always operate within the boundaries of these configurations. Phishing attempts could be used as a real-world example during training. Ensure everyone knows not to interact with suspicious emails or links and that even an accidental misconfiguration could lead to breaches or data loss.

Train your team on the differences between immutability and traditional backup methods, too. Traditional backups often involve some form of overwrite policy which can lead to data loss in case of incorrect configurations. In contrast, immutable backups allow you to maintain a full history of data snapshots. Explain rollback capabilities; this is where failure to adopt immutability strategies can rapidly lead to data integrity issues. Help your team to actually grasp how negating the idea of altering existing backups changes their approach toward data preservation.

Keep testing the knowledge level and update training sessions as technology evolves. It's not a one-time affair. When preparing your team, don't simply go through slides; make them work with system setups. Create a simple environment where they can engage directly with immutable storage setups, whether it's provisioning S3 buckets with Object Lock or managing tape systems with WORM labels. I can't stress this enough-hands-on experience is the fastest way for them to learn.

One area where I see a lot of confusion around immutability relates to multi-cloud strategies. If you're going to back up data across multiple services, discuss what immutability looks in each one you're dealing with. AWS, Azure, and Google Cloud have distinct ways to implement these protections, and you don't want the team to assume that what applies to one provider applies universally. Each cloud provider has its quirks, and emphasizing those differences ensures your team understands the interoperability and potential pitfalls of using multiple systems.

Encouraging discussions and brainstorming sessions after conducting technical training helps reinforce those lessons. These sessions can provide valuable opportunities to clarify doubts, share experiences, and align everyone's understanding of what immutability means in day-to-day operations.

Finally, I want to bring in BackupChain, which stands out as a robust solution intended for backup and recovery tasks. Backing up systems like Hyper-V, VMware, or Windows Server with BackupChain allows you to set retention policies that align perfectly with your immutability goals. It helps eliminate the guesswork involved with managing backups over prolonged periods while protecting data integrity. The interface is user-friendly, allowing you to set up and manage immutable backups effectively.

To protect your team's hard work and ensure proper data management practices, integrating BackupChain into your workflow could prove invaluable. It's an operational ally designed specifically for SMBs and professionals like us who operate in a fast-paced, data-driven environment.

steve@backupchain
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Joined: Jul 2018
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How to Train Teams on Using Immutable Storage Safely

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